We conduct all returns through PayPal, so you must create a free PayPal account here in order to receive returns.

All sales are 100% refundable within 30 days of your purchase date, but only if we receive the exact pottery that you ordered, first returned to us in mint condition by using the original packaging. We are not able to pay for return shipping costs. After we receive your pottery returned in mint condition, then we will process your refund for the full amount you initially paid for pottery.  Again, we are not able to pay for return shipping costs. Please send email to haeyumceramic@gmail.com for return authorization.

 

 After receiving the exact pottery you purchased in perfect condition, we will process your refund within 3-5 business days via PayPal. Please view PayPal’s refund policy page here to see how PayPal refunds typically take 7-10 business days.

 

Before making any purchases, please thoroughly read through every word and view every photo in your selected product descriptions. We work diligently to convey truth in every photograph and text description in our online store. We ask that you respect these efforts by thoroughly investigating and understanding all aspects of your pottery order before sending us any money. If you have any questions, please email us before you place the order.

It is very important to us that you are completely satisfied with your purchase. If your pottery has any flaws, please let us know and we are happy to replace flawed pottery. The ceramic process is not perfect and flaws sometimes occur, understand that handmade ceramic will vary by glaze color and size, additionally qualities like finger marks, strange color or textures are not flaws- they are intentionally put into each piece of artwork. However, please let us know if you are unhappy for any reason.